Terms & Conditions

Acceptance of Terms

These Terms and Conditions (the "Terms") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Peoplo Inc. ("Peoplo," "we," "us," or "our") governing your access to and use of the Peoplo platform, including all modules, features, content, tools, and services available at peoplo.io and app.peoplo.io (collectively, the "Services").

By accessing or using Peoplo's Services — including by clicking "Start For Free," "Sign In," or any similar button; by creating an account; or by otherwise using our platform — you confirm that you have read, understood, and agreed to be bound by these Terms. If you do not agree with any part of these Terms, you must not access or use our Services.

If you are accepting these Terms on behalf of a company or other legal entity, you represent and warrant that you have the legal authority to bind that entity to these Terms. In that case, "you" refers to both the individual accessing the platform and the entity on whose behalf you are acting.

These Terms should be read together with our Privacy Policy, which is incorporated herein by reference. In the event of any conflict between these Terms and the Privacy Policy, these Terms shall prevail with respect to matters of service use, and the Privacy Policy shall prevail with respect to matters of personal data processing.

Definitions

For the purposes of these Terms, the following definitions apply:

"Account" means a registered user account on the Peoplo platform, including the workspace created by an organization administrator.

"Administrator" means an authorized user of an organization who has elevated privileges to manage employee records, configure modules, and access organizational data within the platform.

"Content" means all text, images, data, files, screenshots, biometric data, HR records, reports, and other materials uploaded to, processed through, or generated by the platform.

"Services" means the full suite of Peoplo products, including Peoplo HRM, Peoplo Lens, Peoplo Connect, Peoplo Tracker, and any associated websites, APIs, and customer support services.

"Subscription Plan" means the applicable pricing plan selected by the Customer that determines the features, usage limits, and fees associated with their use of the Services.

"User Data" means all data, content, and information submitted to or processed through the platform by or on behalf of the Customer.

"Third-Party Services" means external services, applications, or platforms that integrate with Peoplo, such as Google, LinkedIn, or payment processors.

Description of Services

Peoplo is a complete workforce intelligence platform designed for modern, distributed, and hybrid teams. Our platform currently consists of the following modules, each available individually or as part of a unified suite:

Peoplo HRM

Peoplo HRM is our human resources management module. It enables organizations to centralize employee records, manage the full employee lifecycle from onboarding to offboarding, administer leave and attendance policies, assign roles and departments, and generate HR reports. This module is designed to replace fragmented HR systems and spreadsheets with a single, organized digital workspace.

Peoplo Lens

Peoplo Lens is our facial recognition attendance module. It enables organizations to verify employee identity and record attendance using biometric face recognition technology. Lens eliminates manual punch-in processes, prevents buddy punching, and generates accurate, real-time attendance logs compatible with both office and remote setups. By using Peoplo Lens, your organization acknowledges its responsibility to comply with applicable biometric data laws and regulations and to obtain necessary employee consents.

Peoplo Connect

Peoplo Connect is our secure remote desktop access module. It enables IT teams and administrators to connect to remote devices for troubleshooting, technical support, or internal access. All sessions conducted through Peoplo Connect are encrypted end-to-end using AES-256 encryption. Peoplo Connect is intended for legitimate business use only; use of this feature for unauthorized access to any device is strictly prohibited.

Peoplo Tracker

Peoplo Tracker is our intelligent productivity monitoring module. It enables organizations to monitor work activity through automatic screenshot capture and time analytics. Tracker is designed to provide organizational visibility into remote and distributed teams' productivity. Customers are solely responsible for ensuring that their use of Peoplo Tracker complies with applicable employment, labor, and privacy laws in their jurisdiction, including laws requiring employee disclosure and consent for workplace monitoring.

Peoplo reserves the right to modify, enhance, deprecate, or discontinue any module or feature of the Services at any time, with reasonable prior notice to active users where practicable. We will endeavor to communicate significant changes in advance through our platform or via email.

Accounts & Registration

To access and use the full features of Peoplo, you must create an account by providing accurate, current, and complete information during the registration process. You agree to maintain and promptly update your account information to keep it accurate and complete at all times.

You are responsible for maintaining the confidentiality of your account credentials, including your password. You agree to take all reasonable steps to prevent unauthorized access to your account and to notify us immediately at support@peoplo.io if you become aware of any actual or suspected unauthorized use of your account.

You may not create more than one account per organization without our explicit written consent. You may not create an account using a false identity or on behalf of an entity you do not represent. You may not transfer your account to any other person or entity without our prior written approval.

Peoplo reserves the right to suspend or terminate accounts that violate these Terms, that remain inactive for an extended period, or that are found to have been created using fraudulent information. We will attempt to notify you prior to taking such action unless doing so would compromise security or violate legal obligations.

User Responsibilities & Acceptable Use

5.1 General Responsibilities

You are solely responsible for all activities that occur under your account and for ensuring that your use of the Services complies with all applicable local, national, and international laws and regulations, including but not limited to employment law, privacy law, data protection law, and telecommunications law. You agree to use the Services in a lawful, responsible, and professional manner.

5.2 Employer Obligations

If you use Peoplo to monitor, track, or manage the data of employees, contractors, or other individuals, you are solely responsible for: (a) obtaining all legally required consents, authorizations, and disclosures from those individuals before collecting or processing their data through the platform; (b) complying with applicable workplace monitoring, biometric data, and employee privacy laws in your jurisdiction; and (c) establishing and enforcing appropriate internal data governance policies.

5.3 Prohibited Activities

You agree that you will not use the Services to:

• Violate any applicable law, regulation, or third-party right, including privacy, intellectual property, or employment laws.
• Engage in unauthorized access to any device, system, or network using Peoplo Connect or any other module.
• Collect or process biometric data without the knowledge and legally required consent of the individuals concerned.
• Upload, transmit, or distribute any malicious code, viruses, or harmful software through the platform.
• Attempt to reverse engineer, decompile, disassemble, or otherwise derive the source code of Peoplo's software.
• Interfere with or disrupt the integrity, availability, or performance of the Services or any connected systems.
• Use the Services to harass, defame, threaten, or harm any individual.
• Scrape, copy, or reproduce any part of the platform for commercial purposes outside of your authorized use.
• Impersonate any person or entity, or falsely represent your affiliation with any organization.
• Use the platform for any purpose that Peoplo determines, in its sole discretion, to be harmful, unethical, or contrary to the intended use of the Services.

Violations of this section may result in immediate suspension or termination of your account, and may be reported to law enforcement authorities where appropriate.

Data & Privacy

Your use of the Services involves the collection and processing of personal and organizational data. Our Privacy Policy describes how we collect, use, and protect your data, and it is incorporated into these Terms by reference.

As between Peoplo and you, you retain ownership of all User Data that you upload, submit, or generate through the platform. By submitting User Data to the platform, you grant Peoplo a limited, non-exclusive, royalty-free license to process and use your User Data solely for the purpose of providing the Services to you and as described in our Privacy Policy.

You represent and warrant that you have all necessary rights, licenses, and authorizations to submit User Data to the platform, and that doing so does not violate any applicable law or infringe any third-party rights. You are solely responsible for the accuracy, quality, and legality of User Data and the means by which you obtained it.

Where Peoplo processes personal data on your behalf as a data processor (for example, employee records managed through Peoplo HRM), you act as the data controller and are responsible for the lawful basis of processing. Upon request, Peoplo will execute a Data Processing Agreement (DPA) with enterprise customers to formalize data processor obligations in compliance with GDPR and other applicable frameworks.

Payments & Billing

7.1 Free and Paid Plans

Peoplo offers a free core plan that provides access to essential features at no cost. Premium modules and advanced features are available through paid subscription plans. By selecting a paid plan, you agree to pay all applicable fees as described on our pricing page at peoplo.io/pricing.

7.2 Billing Cycles and Payments

Paid subscriptions are billed on a monthly or annual basis, depending on the plan you select. All fees are stated in US dollars unless otherwise specified, and are exclusive of any applicable taxes, levies, or duties, which remain your sole responsibility. Payments are processed securely through our third-party payment processor.

By providing payment information, you authorize Peoplo to charge the applicable subscription fees on a recurring basis at the beginning of each billing cycle. You are responsible for ensuring that your payment information is accurate and up to date. If a payment fails, we will notify you and may suspend access to paid features until payment is successfully collected.

7.3 Price Changes

Peoplo reserves the right to modify pricing for its Services at any time. We will provide at least 30 days' advance notice of any price changes before they take effect for existing subscribers. Your continued use of the Services after the effective date of a price change constitutes your acceptance of the new pricing.

7.4 Taxes

You are responsible for paying all applicable taxes, duties, and levies associated with your purchase of the Services, except for taxes levied on Peoplo's net income. If we are required by law to collect taxes on your behalf, the tax amount will be added to your invoice.

Refund Policy

Peoplo's subscription fees are non-refundable except as expressly stated in this policy or as required by applicable consumer protection law. Because Peoplo offers a free plan and a trial period for paid features, we encourage you to thoroughly evaluate the platform before upgrading to a paid subscription.

If you cancel your paid subscription, your plan will remain active until the end of the current billing period, after which your account will revert to the free plan. No partial refunds are issued for unused portions of a billing period following cancellation.

In exceptional circumstances — such as a significant, unresolved service outage directly attributable to Peoplo — we may, at our sole discretion, offer a credit or partial refund. To request a review, please contact us at support@peoplo.io within 14 days of the incident with a detailed description of the issue.

If you are located in a jurisdiction with statutory consumer rights that entitle you to a cooling-off period or other refund rights, those statutory rights shall apply and take precedence over this policy to the extent required by law.

Intellectual Property

9.1 Peoplo's Intellectual Property

All intellectual property rights in and to the Peoplo platform, including its software, architecture, design, user interface, source code, algorithms, features, documentation, trademarks, trade names, and logos, are and shall remain the exclusive property of Peoplo Inc. and its licensors. These Terms do not grant you any rights to Peoplo's intellectual property beyond the limited license to use the Services as expressly described herein.

9.2 License to Use the Services

Subject to your compliance with these Terms and payment of applicable fees, Peoplo grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services for your internal business purposes during the term of your subscription. This license does not permit you to copy, modify, distribute, sell, or create derivative works based on any part of the platform.

9.3 Your Content

You retain all ownership rights in User Data that you submit to the platform. You grant Peoplo a limited, worldwide, royalty-free license to use, host, store, and process your User Data solely as necessary to provide and improve the Services. This license terminates when you delete your data or close your account, subject to any legally required retention periods.

9.4 Feedback

If you provide Peoplo with feedback, suggestions, or ideas about the Services, you grant us an irrevocable, perpetual, royalty-free, worldwide license to use, incorporate, and act on that feedback without any obligation to compensate you.

Confidentiality

Each party agrees to keep confidential all non-public information disclosed by the other party in connection with these Terms that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and circumstances of disclosure ("Confidential Information"). This obligation applies to Peoplo with respect to your User Data and business information, and to you with respect to any non-public information about Peoplo's technology, business plans, or operations that you may access through the Services.

Neither party shall disclose the other's Confidential Information to any third party without the prior written consent of the disclosing party, except to employees, contractors, or advisors who have a need to know and who are bound by confidentiality obligations at least as protective as those in these Terms.

Confidential Information does not include information that: (a) becomes publicly available through no fault of the receiving party; (b) was already known to the receiving party prior to disclosure; (c) is independently developed by the receiving party without use of the Confidential Information; or (d) is required to be disclosed by law, regulation, or court order, provided the receiving party gives prompt notice and cooperates with efforts to limit the scope of disclosure.

Termination & Suspension

11.1 Termination by You

You may cancel your account at any time through your account settings or by contacting our support team at support@peoplo.io. Cancellation will take effect at the end of your current billing period. Deletion of your account will result in the permanent removal of your User Data, subject to any legally required retention periods described in our Privacy Policy.

11.2 Termination or Suspension by Peoplo

Peoplo reserves the right to suspend or terminate your access to the Services, with or without notice, if: (a) you violate any provision of these Terms; (b) your use of the Services poses a security risk to Peoplo or any third party; (c) your subscription fees remain unpaid after a reasonable grace period; (d) we are required to do so by applicable law or court order; or (e) we determine, at our sole discretion, that continued provision of the Services is no longer feasible.

In cases of material or repeated violations of these Terms, Peoplo may terminate your account immediately and without prior notice. In other cases, we will endeavor to provide at least 14 days' notice before termination.

11.3 Effect of Termination

Upon termination of your account for any reason, your license to use the Services will immediately cease. You will lose access to your account and all associated User Data. Peoplo will make User Data available for export for a period of 30 days following termination (except where termination is due to a material violation of these Terms or as prohibited by law), after which it will be securely deleted. Sections of these Terms that by their nature should survive termination — including sections on intellectual property, confidentiality, limitation of liability, indemnification, and governing law — shall survive termination.

Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall Peoplo Inc., its directors, officers, employees, agents, contractors, or licensors be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to loss of profits, revenue, business, data, goodwill, or anticipated savings, arising out of or in connection with your use of or inability to use the Services, even if Peoplo has been advised of the possibility of such damages.

In no event shall Peoplo's total aggregate liability to you for all claims arising out of or related to your use of the Services exceed the greater of: (a) the total amount paid by you to Peoplo in the twelve (12) months immediately preceding the event giving rise to the claim; or (b) one hundred US dollars (USD $100).

The limitations in this section apply regardless of the theory of liability — whether based in contract, tort (including negligence), strict liability, or otherwise — and regardless of whether Peoplo has been informed of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, so the above limitations may not apply to you to the full extent.

Disclaimer of Warranties

The Services are provided "as is" and "as available" without warranty of any kind, express or implied. To the fullest extent permitted by applicable law, Peoplo expressly disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, and accuracy.

Peoplo does not warrant that: (a) the Services will meet your specific requirements; (b) the Services will be uninterrupted, timely, secure, or error-free; (c) the results obtained from use of the Services will be accurate or reliable; (d) any errors or defects will be corrected. While we strive to maintain 99.9% uptime on our AWS infrastructure, we cannot guarantee that the Services will always be available.

Any content or information obtained through the Services is obtained at your own risk. You are solely responsible for any decisions made based on data or reports generated by the platform, including HR decisions, performance reviews, attendance-based actions, and productivity assessments.

Indemnification

You agree to defend, indemnify, and hold harmless Peoplo Inc., its affiliates, directors, officers, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) your use or misuse of the Services; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; (d) your infringement of any third-party rights, including intellectual property, privacy, or employment rights; (e) any User Data that you submit to the platform; or (f) any employment or labor law claims arising from your use of monitoring, biometric, or tracking features.

Peoplo reserves the right, at its own expense, to assume exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate fully with Peoplo in asserting all available defenses.

Governing Law & Dispute Resolution

15.1 Governing Law

These Terms and any disputes arising out of or in connection with them shall be governed by and construed in accordance with the laws of the jurisdiction in which Peoplo Inc. is incorporated, without regard to its conflict of laws provisions. If you are accessing the Services from a different jurisdiction, you remain responsible for compliance with local laws.

15.2 Informal Dispute Resolution

Before initiating any formal legal proceedings, you agree to attempt to resolve any dispute informally by contacting us at support@peoplo.io. We will make good-faith efforts to resolve the dispute within 30 days of receiving your written notice. Many concerns can be resolved quickly and efficiently through direct communication with our support team.

15.3 Formal Dispute Resolution

If informal resolution is unsuccessful, disputes shall be resolved through binding arbitration or through the competent courts of the applicable jurisdiction, as determined by applicable law. Class action lawsuits and class-wide arbitration are not permitted under these Terms to the fullest extent allowed by law.

15.4 Users in the European Union

If you are a consumer located in the European Union, you may also have the right to submit disputes to the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr. Nothing in these Terms affects your rights as a consumer under applicable EU law.

General Provisions

16.1 Entire Agreement

These Terms, together with our Privacy Policy and any other agreements or policies referenced herein, constitute the entire agreement between you and Peoplo regarding your use of the Services, and supersede all prior or contemporaneous agreements, representations, warranties, and understandings of any kind.

16.2 Modifications to These Terms

Peoplo reserves the right to modify these Terms at any time. For material changes, we will provide at least 30 days' advance notice via email or prominent notice on the platform. Your continued use of the Services after the effective date of any modification constitutes your acceptance of the updated Terms. If you do not agree to the changes, you must stop using the Services before the effective date.

16.3 Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining provisions continue in full force and effect.

16.4 Waiver

Peoplo's failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. No waiver of any term shall be deemed a further or continuing waiver of such term or any other term.

16.5 Assignment

You may not assign, transfer, or delegate any of your rights or obligations under these Terms without Peoplo's prior written consent. Peoplo may freely assign its rights and obligations under these Terms, including in connection with a merger, acquisition, or sale of assets, with notice to you.

16.6 Force Majeure

Peoplo shall not be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including acts of God, natural disasters, pandemic, war, government restrictions, internet outages, or other circumstances outside Peoplo's reasonable control.

Contact

If you have any questions, concerns, or requests regarding these Terms and Conditions, please contact our team. We are committed to addressing your inquiry promptly and professionally.

Email: support@peoplo.io
Website: https://peoplo.io

These Terms were last updated on January 1st, 2024. Please check this page periodically for updates.