Help center

Frequently asked questions

Have questions about Peoplo, our modules, hardware requirements or billing? Find quick, direct answers below.

All questions General HRM Lens Tracker Connect Pricing & offers

General questions

What is Peoplo? +

Peoplo is an all-in-one workforce management platform designed to eliminate multi-app bloat. It combines a free core HR system with optional modules for touchless face-recognition attendance (Lens), automated time tracking (Tracker), and encrypted remote desktop access (Connect).

How fast can my team get started? +

Most teams are up and running in under 10 minutes - create a workspace, invite your team by email, and turn on the modules you need.

Is Peoplo suitable for remote or hybrid teams? +

Yes - Peoplo Tracker, Connect and Lens are all built specifically for distributed and hybrid teams.

How secure is our employee and company data? +

Data is encrypted in transit and at rest, with role-based access controls throughout the platform. See our Privacy Policy for full details.

Peoplo HRM (free core)

Is Peoplo HRM really free forever? +

Yes - employee management, leave, payroll and reports are free with no seat limits, no trial period, and no credit card required.

How does leave and attendance management work? +

Employees can request leave and view their history from their dashboard, while admins get an approval workflow and full attendance records in one place.

Peoplo Lens (face attendance)

What is Peoplo Lens and do we need special hardware? +

Peoplo Lens is face-recognition attendance that works with any standard camera-equipped device - a phone, tablet or webcam. No dedicated biometric hardware is required.

How accurate is face recognition check-in? +

Each employee is registered with a reference photo, and the system matches faces at check-in with high accuracy under normal lighting conditions.

Peoplo Tracker (time & activity)

What does Peoplo Tracker do? +

Tracker automatically captures work sessions, time and screenshots - no manual timesheets needed.

Are screenshots taken when the tracker is stopped? +

No - screenshots and activity are only captured while a tracking session is actively running. Stopping the tracker stops all capture immediately.

Peoplo Connect (remote desktop)

What is Peoplo Connect used for? +

Connect gives your IT team secure remote access to troubleshoot and support employee devices from anywhere, without a separate remote-access subscription.

Can anyone connect to an employee's machine without permission? +

No - remote sessions require the employee device to accept the connection, and all access is controlled through role-based permissions and logged for audit purposes.

Pricing & special offers

What is the "first 20 businesses free for 1 year" offer? +

The first 20 businesses to sign up get full access to every add-on - Lens, Tracker and Connect - free for one year, with no credit card required. The free HRM core stays free forever regardless.

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